General Questions About Free Raffle Software
1. What is free raffle software, and how does it work?
Raffle Studio does not supply raffles or raffle technology. We do supply a relationship with Tap 50:50, which are good enough to allow our members access so they can have free online raffles. It’s the same software paid raffles use, only you won’t have access to Tap 50:50 raffle consultants to help. It will be a self-help portal.
2. Are free online raffles legit?
We can’t speak for other platforms, but in most jurisdictions to provide raffle services the company has to register with the provincial or state government. Raffle Studio is not registered, nor do we supply the raffle platform. We have partnered with a registered raffle technology company called Tap 50:50 that provides the technology to our membership. So Yes! In this instance free raffles are legitimate.
3. Why are the free raffles only available in Alberta?
We are committed to helping small charitable organizations in the charitable gaming sector. We are launching in Alberta first mostly because it is easy to get a license in Alberta for raffles under $20,000 Total Ticket Value (TTV). We don't know how busy this offer will be and how much support it will require, so we will roll it out to other provinces as we can afford to do so.
4. Why is your raffle software free for charities?
It's our mandate to support small charities and non-profits in the charitable gaming sector. We want to help so we sought out a relationship with an electronic raffle supplier that was willing to help. The real question is why is Tap 50:50 willing to give away free raffles on a software platform that cost millions of dollars? Well they hope you stay with them once you've grown your raffles to over 20K....and because they're awesome!
5. Can I have a free raffle with Total Ticket Value (TTV) of more than $20,000?
No. I'm sorry. This would be outside of our agreement with Tap50:50 and this would be considered a billable raffle. There are more requirements by AGLC which need to be adhered to and complicates the application process.
6. Is it a free raffle if you're charging $99.00?
Yes, the $99 fee covers both the setup and annual membership, granting you the ability to host unlimited free raffles that adhere to three specific criteria: exclusive to Alberta, limited to 50/50 raffles, and conducted solely online. This opportunity becomes available once your account is established.
7. Do charities or non-profits keep 100% of the ticket sales?
Yes! Charities and non-profits receive all funds collected from ticket sales, minus any standard payment processing fees.
8. How does your raffle software help charities?
The free raffle software platform provided by Tap 50:50 includes automated ticketing, secure payment processing, certified random number generation for choosing winners, and a customized shopping cart.
9. Is your raffle software available in Canada?
Yes! It’s not our software though. It is Tap 50:50’s software and they are registered in a number of provinces to support charities and ensure compliance with local raffle regulations.
Using the Raffle Software
10. How do charities set up a raffle using your platform?
Nonprofits can sign up, create as many raffles as desired, set ticket prices, and add the rules of play and customize their raffle page in minutes.
11. What types of raffles can be hosted on your platform?
Free raffles are for online 50/50 raffles only.
12. Can we sell physical and digital tickets?
No! Our system generates secure digital tickets. If you want to use terminals with your raffle, you should contact Tap 50:50 for their paid services.
13. How are winners selected?
This is a complicated area, and pages of literature could be written about Random Number Generators. In short, the software includes an automated, randomized draw system to ensure fairness and compliance and have been gaming laboratory certified to be completely random.
Ticket Purchasers & Payment
14. How do people buy raffle tickets?
Participants visit the raffle page, select their ticket package, and complete a secure online payment. Both the tickets and the shopping cart are bespoke to the charitable organization’s colors and logos.
15. Is purchasing a raffle ticket online secure?
Absolutely! We use encrypted payment processing to ensure all transactions are safe and secure.
16. Can raffle participants buy multiple tickets?
Yes! Ticket buyers can purchase as many entries as allowed by the raffle rules.
17. What happens after purchasing a raffle ticket?
Buyers receive a confirmation email with their ticket details and are automatically entered into the draw. Again, the service is the same as for paid raffles.
Legal & Compliance
18. Do charities need a raffle license in Canada?
Yes, charities must obtain a raffle license from their local gaming authority before launching a raffle. No exceptions!
19. Does your raffle software help with legal compliance?
Yes! We ensure that all raffles follow Canadian gaming laws, including age restrictions, licensing requirements, and proper record-keeping.
20. Does your platform handle ticket refunds?
On the check out page the FAQ let’s purchasers know there are no refunds. However Tap 50:50 recognizes things happen so tickets can be voided and refunds can be issued. Instructional Videos are available to help with the voiding and refunding process.
Technical & Support
21. Is there a cost for charities to use additional features?
Yes! Our core raffle software is free, There are stipulations. First of all you have to be a member Raffle Studio, You can’t have total ticket value of more than $20,000 and it’s for online Alberta 5050’s only. Premium features are available for purchase.
21. What kind of customer support do you provide?
AI enabled chatbot is under construction. Videos of the platform are also available.
22. Can charities customize their raffle page?
Yes! Organizations can add their logo, branding, and personalized messaging to their raffle page.